Communication
- Manage, communicate and maintain good standing relationship with all customers and assist them should they require any information regarding their repair orders, work scope, daily shipments, discrepancies and other inquires.
- Respond to inquiries in a timely and efficient manner.
- Answering phones and transferring calls to the appropriate person.
- E-mail work order estimates.
- Organize daily shipping requirements (eg. Via daily phone calls, shipping reports, paperwork).
- Monitor, receive, process and upload customer approvals. Follow-up on overdue customer approvals.
- Advise stores and production of quote approvals.
Work Orders
- Release parts on the work order.
- Pull original customer repair orders, original tire certificates and release all Wheel, Brake and NDT work orders.
- Produce, review and complete daily and/or weekly WIP and status update reports.
- Create estimates and invoices for all Wheel, and Brake work orders.
- Maintain filing systems.